Tales of the Easily Annoyed - XVII
The internet is so ingrained into our culture that not having feels like having lost the use of one of your senses. That’s why it was so infuriating when my Time Warner cable modem (we use brand names here, folks) stopped working a couple of weeks ago. Actually, the not working part was just frustrating, the infuriation kicked in when I could not find a phone number to call them to report not having service.
Time Warner recently acquired the local cable service in town from Comcast. When I looked up the materials they sent to me about the transition, they only directed users to the website for their questions. No phone number there. The listed phone number for Time Warner in my town rang to a disconnected number. They bill my service directly to my Amex, so no phone number there, either.
Finally, while watching TV I was able to pause the DVR on an ad for Time Warner Cable that had a phone number. The ease of swapping out the defective cable modem once they told me the location of the local office almost made up for their hiding behind their website except for when they want to sell me something.
