Great Moments In Customer Service - II
The US Post Office charges about $15 to send a letter by Express Mail, which will show up the next day, unless it’s kind of hard to deliver it the next day. And if you read the fine print, a lot of their next-day promises are contingent on the person you’re mailing to going to the post office to pick it up themselves.
So, if you need to send something to or from a small town, forget anything USPS says about committments or refunds; they took it back in the fine print. They’ll charge you the same rate they charge everyone else in the country, but with absolutiey no promises.
But this is just the standard, background-level mix of indifference and incompetence that we’ve learned to accept from the USPS. As if to show that things can always get worse, the USPS delivers an “Express” envelope with legal documents printed on an inkjet printer to My Lovely Wife’s office yesterday:
A day late.
Soaking wet.
There were no survivors. Clearly, the stakes have been raised in the grand Not Giving a Damn tournament that is government work. And just in time for Public Service Recognition Week!
