If you’ve never been to an Ikea store, you’ve missed out on a massive celebration of merchandizing stylish cheap furniture and housewares. As they like to say on their in-store ads, they start with a price point in mind, and design backwards from there.
You can’t shop there without traveling the entire winding path of the store, which runs you upstairs, around the various showroom areas, downstairs through even more sales floor, and finally through the get-it-yourself warehouse shelves. There’s a few shortcuts, but no way around having to go upstairs when all you wanted was to get to the area right before the checkout. The first time through, it’s amazing. The second time through, less so. By the sixth or seventh time around, you start to resent the whole arrangement.
Since we don’t want to move anytime soon, one of our priorities has been to make the most of the space we have in the house. So over the Memorial Day weekend, we got out the tape measure and decided on a shelving project for the living room. Even though Ikea’s stuff is affordable, we were still looking at spending over $800.
So I go to the store, wind my way through the show areas, and start to load the cart. And they have one shelf extension where I needed three. I asked an employee when more were coming, and he told me about a week and a half later.
I called a week and a half later, and the employee tells me they still don’t have any. And they don’t have any on order. And they couldn’t order any for me if they wanted to — it’s an automated process, you see. And even if Ikea’s automated ordering system decided tomorrow that it would be a good idea to have shelf extensions to sell, it would take at least two weeks for them to show up. But, he assures me, at least they’re not discontinued. There’s just no current plans to sell these particular items in the metroplex.
So, I can’t finish these shelves until they say so, after lulling me into spending the better part of a grand with promises of restocking an item they should never have let go out of stock in the first place. And they seem to think this is acceptable.
Ikea doesn’t put more than one store in any given metro area, and they don’t prioritize having parts of their modular systems in stock. I have one a few miles from my house, but what if I’m driving in from 30-40 miles away? They could give a damn. It’s the height of European arrogance to take responsibility for maintaining stock levels away from the store level and then impose a centralized system that doesn’t maintain stock levels. Screw Ikea.
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UPDATE: On 6/19/07, this post was the fourth hit for googling the phrase “screw Ikea.” I’m petty enough to admit that makes me smile.